Securus Technologies is one of the leading prisons’ technology providers based in North America. The company was founded in the year 1986 and is headquartered in Dallas, Texas. However, it does have regional branches in other areas including Atlanta, Allen and Carrolton. As of today, it is considered to be the world’s number one correctional facilities’ technology provider, serving over 1.2 million inmates in over 3,500 facilities in 48 states in the US.
The reason for the success of Securus is the formulation and execution of winning strategies. For example, the company has over 1,300 all over the world. This allows its products and services to reach a wider market.
In the recent past, Securus has gained a lot of popularity for the huge investment, which they made towards innovation and the improvement of service delivery. For a long time, Securus noted that prisons’ technology providers were lagging behind due to the lack of serious customer service. Therefore, they invested hugely in the construction of a stately call center which runs 24/, throughout the year. This way, they don’t have to rely on outsourcing their customer service, which causes serious delays and inconveniences to their clients. Securus also invested more than $600 million to go towards supporting the development of at least two technology products after every two weeks.
As we mention the success of Securus, we cannot forget to mention the man that has been instrumental in all these. Rick Smith has been the CEO of Securus since the year 2008 and has been unstoppable. He has a sharp for trends and anything that will go towards making it possible for Securus to achieve their goals, Rick Smith does not hesitate to get it done. He is indeed a powerful leader fit for the industrial leader that is Securus.